FAQs

1. What makes your equestrian candles unique?

  • Our equestrian candles are handcrafted with a passion for both equine elegance and fine craftsmanship. We use premium-grade ingredients and carefully curated scents to create a distinctive product that captures the joy of the equestrian lifestyle.

2. Are your candles safe for use around horses and in barns?

  • Yes, our candles are made using high-quality, non-toxic ingredients. They are safe to use in the home, truck and tack room. However, you weren’t born in a barn, and as with any open flame, we recommend exercising caution and placing candles in secure holders, under supervision.

3. What scents do you offer in your equestrian candle collection?

  • Our collection features a range of scents inspired by the equestrian world and the natural surroundings of a stable. Some popular options include Trail Ride, Saddle, Carriage House, Hacienda, and Cowgirl. We also offer seasonal and limited-edition scents.

4. Do you offer custom or personalized candles for special occasions?

  • Absolutely! We offer customization options for weddings & events, trainer or client gifts. Take a look at our Custom Candle page for more details and examples of our other private label candles. Get in touch with us to discuss your specific requirements, and we'll work with you to create a unique and memorable candle.

5. How long does each candle burn?

  • Our candles have varying burn times depending on the size and type. Generally, our 4 oz. candles burn for about 30 hours, while our 9 oz. candles have a burn time of around 60+ hours. For more specific details, please refer to the product descriptions.

6. Do you offer wholesale or bulk ordering for retailers or events?

  • Yes, we do! We welcome wholesale inquiries and can accommodate bulk orders for retailers, events, and special occasions. Please reach out to us through our Wholesale page or contact us directly for more information.

7. What steps do you take to ensure sustainability and eco-friendliness?

  • We are committed to sustainability and use eco-friendly & recycled packaging materials whenever possible. Our candles are made from natural, renewable resources, and we strive to minimize waste in our production process.

8. How can I contact your customer support team?

  • You can reach out to us by emailing wiyannarose@gmail.com or by filling out the contact form on our website. We aim to respond to all inquiries within 24-48 hours.

9. What is your return policy?

  • Please refer to our Returns and Exchanges page for detailed information on our return policy, including eligibility, process, and timelines.

10. Where do you ship to, and what are the shipping rates?

  • We currently offer shipping within the continental United States. For specific shipping rates and policies, please visit our Shipping Information page.

If you have any further questions or inquiries not covered here, please do not hesitate to contact us. We're here to assist you in any way we can!